In brief: 808live takes your privacy seriously. We collect only what's necessary, keep it secure, and never sell it to third parties. This Privacy Policy explains exactly how we handle your data.
Introduction & Scope
808live (referred to herein as "we", "us", or "the Platform") is an online Sports Betting and gaming service. This Privacy Policy ("Policy") describes how 808live collects, uses, stores, and protects your personal information.
This Policy applies to the 808live website (808live.biz), mobile application, and all related services. By accessing our Platform or creating an account, you are considered to have accepted this Privacy Policy.
808live believes privacy is a fundamental right. We always aim to keep data collection to a minimum, and every piece of information we collect has a clear and lawful purpose. If you have any questions about our privacy policy, please contact us Help Center Contact us.
What Information We Collect
Under 808live's privacy policy, we collect two types of information — what you provide directly, and what is automatically gathered while you use the platform.
| Data Type | Example | Purpose of Collection |
|---|---|---|
| Identity Information | Full Name, Date of Birth, NID Number | Age & Identity Verification (KYC) |
| Contact Information | Mobile number, email address | Account Communication & Support |
| Financial Information | BKash/Nagad Number, Bank Account | Deposit & Withdrawal Processing |
| Transaction History | Bet Records, Win/Loss History | Account Management & Dispute Resolution |
| Device Information | IP address, browser type, device model | Security Verification & Fraud Prevention |
| Usage Patterns | Preferred games, betting patterns | Service Quality Improvement |
We never ask for more than we need. Only the information required to deliver our services is collected.
How We Collect Information
808live collects information in several ways, and we are committed to being fully transparent about each method.
- Registration Form: Information you provide when creating an account — name, mobile number, date of birth, and so on.
- KYC Verification Process: Documents submitted during identity verification, such as a copy of your NID or passport.
- Payment Processing: Transaction details received from the payment gateway during deposits or withdrawals.
- Cookies & Tracking: Data collected automatically while browsing the website. Full details are available in the Cookie Policy section.
- Support Contact: Information provided when you contact us via chat, email, or phone.
- From Third Parties: Information received from fraud prevention agencies or identity verification services.
Purpose of Data Use
Under 808live's privacy policy, your information is used only for specific, lawful purposes. We never use your data for anything not stated in this policy.
- Account Management: To create, verify, and manage your account.
- Service Delivery: To process betting, gaming, and financial transactions.
- To ensure your security: To prevent fraud, account hacking, and unlawful activity.
- Customer Support: To address your questions and complaints.
- Legal Obligation: To comply with applicable laws and regulations.
- Service Improvement: To improve the user experience on the Platform.
- Promotional Communications: To notify you about offers and bonuses, if you've given your consent (can be turned off at any time).
Important: 808live never sells your data to advertisers or data brokers. Protecting your privacy is our commitment.
Data Sharing Policy
A core principle of 808live's privacy policy is that your information is never shared with third parties. In limited circumstances, however, sharing may be necessary — as detailed below.
| When Sharing Occurs | Who We Share With | What Information |
|---|---|---|
| Payment Processing | BKash, Nagad, Bank | Transaction Amount & Reference Number |
| Identity Verification | KYC Service Providers | Name, NID information |
| Fraud Prevention | Cybersecurity Agency | Device & IP Information |
| Legal Claims | Courts or Government Authorities | Legally Required Information |
| Technology Infrastructure | Cloud Service Providers | Encrypted Data |
In each of the cases above, we ensure that third parties are equally committed to keeping your information secure. We share only the minimum data required — nothing more.
Cookie Policy
Cookies are small data files stored in your browser. In line with 808live's Privacy Policy, we use three types of cookies.
| Cookie Types | Purpose | Duration |
|---|---|---|
| Maintaining Login Sessions & Security | Deleted at end of session | |
| Analyze user behavior | 30 Days | |
| Showing relevant offers | 90 Days |
All cookies except essential ones can be disabled — either through your browser settings or our cookie settings panel. Please note that turning off certain cookies may affect the functionality of some platform features.
Tips: It's good practice to clear your browser cookies after each session, especially when using a shared device.
Data Retention & Deletion
808live retains your data for as long as necessary to provide our services or meet legal obligations. Certain information may need to be kept even after your account is closed.
- Active Accounts: All data is retained for as long as your account remains active.
- Closed Accounts: Transaction records are retained for up to 5 years after account closure (for legal compliance).
- KYC Documents: Retained for up to 7 years following verification.
- Cookie Data: Each cookie is automatically deleted once its set expiry period ends.
Once the designated retention period ends, your data is securely deleted or permanently anonymised.
Your Rights
Under 808live's Privacy Policy, you have a number of important rights over your data. We want you to be fully aware of what those rights are.
To exercise any of these rights, please contact us Help Center Contact us. We will respond to your request within 30 days. If any information cannot be deleted due to legal obligations, we will clearly inform you of the reason.
Children's Privacy
808live is strictly for users aged 18 and above. Our platform is in no way intended for children or minors.
We do not knowingly collect information from anyone under the age of 18. Age is verified at registration and identity is confirmed through the KYC process.
If a parent or guardian believes their child has created an account on our platform, please contact us Help Center Contact us immediately and we will close that account and delete all associated data without delay.
Policy Updates
808live may update this Privacy Policy at any time. For any significant changes, we will notify registered members via SMS or in-app notification.
Continued use of the Platform after any changes constitutes acceptance of the updated Privacy Policy. We recommend checking this page regularly.
You can check the "Last Updated" date at the top of this page to see when the policy was last revised.
Contact Us
If you have any questions, concerns, or requests regarding our Privacy Policy, please don't hesitate to get in touch.
- Email: support@808live.biz
- Help Center: /help-center
- Response Time: Typically within 24–48 hours
We take every privacy-related request seriously and remain fully committed to protecting your rights.