Can I change my deposit limit at any time?

Limit increase requests take 7 days to take effect — this is intentional, to prevent impulsive decisions. However, limit decreases apply immediately.

What happens to the funds in my account if I activate self-exclusion?

Your balance remains safe once self-exclusion is activated. You can log in and withdraw after the exclusion period ends. To request a withdrawal during the exclusion period, please contact our Help Center.

Will my family know about my betting activity?

808live keeps your personal information and transaction details strictly confidential. That said, informing your family yourself is a healthy habit that reflects responsible gambling. To learn more about our privacy practices, Here here.

Can betting really be a source of income?

No. Betting is primarily a form of entertainment. Turning a consistent profit over the long term is extremely difficult and uncertain. Treating it as a source of income puts you at serious financial risk. Always view it as a leisure expense.

Will my information be kept confidential if I contact the help center?

Yes, completely. Everything you share with our Help Centre is kept strictly confidential. Our trained staff will assist you with empathy and without judgment.

808live | Responsible Gaming — Play Smart and Stay in Control

1

What Responsible Gaming Really Means

Responsible Gaming means treating betting or gaming as a healthy form of entertainment — and consciously staying within limits so it never harms your personal life, relationships, or financial wellbeing.

At 808live, responsible gambling is more than a policy — it's the foundation of our platform. We want every user to enjoy betting, but always within their limits. Wins are exciting, but losses are part of the game too, and a healthy mindset means accepting both equally.

Interest in online betting is growing across Bangladesh, and so is the risk of addiction — something we can't afford to ignore. 808live acknowledges this reality and provides a range of tools and resources to keep every player informed, responsible, and safe.

The bottom line: If betting is causing you anxiety, guilt, or stress — it's no longer entertainment. That's the moment to seek help.

By responsible gambling standards, a healthy bettor is someone who knows their budget, stays calm after a loss, and keeps betting in its proper place alongside family and work. 808live is committed to supporting you on that journey.

2

Recognising the warning signs

Betting addiction doesn't always come on suddenly — it develops gradually. That's why it's important to recognise the warning signs early. The comparison list below can help you assess where you stand.

Situation	Healthy Player	At Risk	Status
How losing feels	Normal, accepts it	Anger, frustration, keeps coming back	Caution
Sticking to a budget	Sticks to a pre-set budget	Can't stop even after your budget runs out	Danger
Time control	Play at set times	Spends hours at a time	Caution
About family	Family is aware of their betting	Hiding it from family	Danger
Borrowing money	Never bet with borrowed money	Betting with borrowed money or dipping into your savings	Danger
Gambling Mindset	Playing for entertainment	Viewing it as a source of income	Caution
Taking a break	Can stop easily	Feel uneasy at the thought of stopping	OK / Danger

If even one of the "danger" signs above applies to you, don't wait — contact us Help Centre Contact us.

3

Self-Assessment

Answer the questions below honestly. If most of your answers are "yes," now is the time to start using 808live's responsible gaming features.

1

Have you ever bet more than your set budget and regretted it afterward?

2

Have you ever felt the urge to place bigger bets to chase losses?

3

Have you ever had arguments or conflicts with family or friends over your betting?

4

Have you spent more time betting at the expense of work, study, or family time?

5

Have you ever tried to stop betting but couldn't?

6

Do you feel irritable or restless when you're unable to place a bet?

7

Have you ever borrowed money or taken funds from essential expenses in order to bet?

Results Analysis: More than 3 "Yes" answers is a warning sign for you. Our Help Center Always here.

4

808live's protection tools

To promote responsible gaming, 808live has integrated several effective tools into its platform. They are completely free to use and can be activated at any time.

Deposit limit

Set your own maximum daily, weekly, and monthly deposit amounts.

Session Time Limit

Decide in advance how long you'll play. Automatic break when time is up.

Loss Limit

Betting will automatically stop once you've lost a set amount.

Cooling-Off Period

Take a voluntary break ranging from 1 day to 6 weeks.

Self-Exclusion

If you need a long-term break, lock your account for anywhere between 6 months and 5 years.

Promotions Blocked

The option to opt out of marketing messages and bonus offers.

To use these tools, log in to your account and go to the "Responsible Gaming" settings option. For any issues, contact our Help Center for support.

5

Steps for Safe Betting

Follow these steps to build responsible gambling habits on 808live. Each step may seem small, but the difference adds up over time.

1

Set Your Monthly Budget in Advance

Set aside a fixed amount each month specifically for betting — an amount you can afford to lose without it affecting your monthly living expenses or savings. Once that budget is gone, no more bets for the month.

2

Stick to Your Time Limits

Decide how long you'll play before you start betting. Set a timer or use 808live's session limit feature. When the time is up, stop — no reminders needed.

3

Wins and Losses Are Both Part of the Game

Losing is a normal part of betting. Let go of the urge to chase losses by betting more — every bet is independent, and past results have no bearing on what comes next.

4

Play smart, not on impulse

Avoid betting when you're feeling sad, angry, stressed, or overly excited. Emotionally driven decisions cause the most harm.

5

Take Regular Breaks

You don't need to bet every day. Take a few days off each week — it keeps your mind clear and betting enjoyable, rather than letting it become a habit.

6

Tell your loved ones

Betting isn't something to hide. Letting a family member or trusted friend know creates a sense of accountability that helps you stay within your limits.

6

The path to overcoming addiction

Betting addiction is a real problem, and overcoming it alone can be difficult. But seeking help isn't a sign of weakness — it's the bravest step you can take.

If you feel betting is getting out of control, take the steps below.

Activate self-exclusion on 808live: Select the self-exclusion option directly from your account settings. You will not be able to log in during this period.
Talk to our support team: Expert support is available at the 808live Help Centre, seven days a week, twenty-four hours a day.
Use blocking software: You can block all betting sites on your device by installing tools like Gamban, BetBlocker, or NetNanny.
Seek professional advice: Seeking help directly from a mental health professional or counsellor is the most effective course of action.
Get your family involved: Family support is the greatest strength in overcoming addiction.

Please note: Recovery from addiction is possible. Millions of people overcome this every year. You can too — just take that first step.

7

Minor Protection

808live strictly prohibits anyone under 18 from using our platform. Keeping minors safe is a core part of our responsible gambling policy.

Age verification is mandatory at registration, and identity is confirmed through the KYC process. Even so, parents and guardians should remain vigilant.

Install parental control software on your devices.
Do not leave bank cards or payment details within reach of children.
Have open, honest conversations with your children about online betting.
Always keep your account login credentials private.
If you're unsure, contact us right away Help Centre let us know.

If a minor attempts to open or has already opened an account on 808live, please notify us immediately. We will close the account right away and arrange a refund of any transactions that may have occurred.

8

808live's Commitment

808live's commitment to responsible gaming goes beyond words on paper — we reflect it in our day-to-day operations. User wellbeing is the top priority at every level of how our platform runs.

We never promote betting to minors and maintain strict verification processes to prevent them from registering.

We do not serve ads or offers that encourage problem gamblers to bet more.

Our support team is specially trained to recognize signs of addiction and provide the help you need.

When a self-exclusion request is received, we close the account immediately — no delays, no appeals.

We regularly review our responsible gaming policy and update it in line with international standards.

Responsible gaming messages and support information are clearly displayed on every page and in every email.

808live believes that building a healthy, safe, and responsible betting environment benefits not just our users, but society as a whole. We respect every user on our platform and are committed to supporting their wellbeing.

For any questions or assistance, please contact our Help Centre support team. We're here for you seven days a week, twenty-four hours a day.

808live Responsible Gaming

Pillars of Responsible Gambling

Set your own limits

Take a cooling-off break

Self-exclusion feature

Deposit Limit Control

Real-time spending tracker

Protecting Family & Friends

On This Page

Quick Help

Set Your Limits Now